At UVPokerEdge.com, we strive to ensure a smooth and transparent shipping experience for our valued customers. This Shipping Policy outlines all details regarding order processing, shipping methods, and delivery expectations.
Order Processing
- Processing Time: All orders are processed within 1 business day. Orders placed on weekends or holidays will be processed the next business day.
- Order Confirmation: After placing an order, you will receive an order confirmation email. If you do not receive it within a few hours, please check your spam folder or contact our customer service team.
- Order Verification: To prevent fraud and ensure security, some orders may require additional verification, which may extend processing times.
Shipping Options and Rates
- Domestic Shipping: We offer multiple shipping options within the United States. Shipping costs will be calculated and displayed during checkout based on your location and selected shipping method.
- International Shipping: We ship internationally to select countries. Charges and estimated delivery times will be calculated at checkout. International customers are responsible for ensuring the importability of items based on their local regulations.
Shipping Confirmation and Tracking
- Once your order ships, you will receive a Shipping Confirmation Email containing tracking details.
- Tracking numbers are typically activated within 24 hours of receiving the shipping confirmation email. You can use the tracking number to monitor your shipment’s status.
Delivery Time Estimates
- Standard Shipping (Domestic): 3–7 business days.
- Expedited Shipping (Domestic): 1–3 business days.
- International Shipping: 7–21 business days, depending on the destination and shipping method.
Delivery times are estimates and not guaranteed. Delays may occur due to factors outside of our control, such as weather conditions or customs processing.
Customs, Duties, and Taxes
For international orders, UVPokerEdge.com is not responsible for any customs duties, taxes, or fees incurred after the product has shipped. These fees are determined by the customs office in the destination country and are the responsibility of the customer.
Damages and Lost Shipments
- Damages: UVPokerEdge.com is not liable for products damaged during shipping. If you receive a damaged product, please:
- Save all packaging materials and damaged items.
- Contact the shipping carrier to file a claim.
- Lost Shipments: If your order is lost in transit, contact our customer service team. We will work with the carrier to locate your package or issue a replacement.
Shipping Restrictions
- We currently do not ship to:
- P.O. boxes.
- APO/FPO addresses.
- Certain products may be restricted in some regions due to legal regulations. It is the buyer’s responsibility to ensure the item complies with local laws.
Returns and Refunds
For information on returning items and requesting refunds, please refer to our Returns Policy. If you need further assistance, contact our support team for guidance.
Contact Us
For any questions or concerns regarding your shipment, please contact our customer support team at:
- Email: uvpokeredge@gmail.com
- Phone: 718 678 6292
- Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (PST)